NorthBay Health’s Teen Volunteer Program provides students with an opportunity to explore healthcare careers while making a meaningful impact. Volunteers gain valuable experience, build professional skills, connect with healthcare staff, and may receive references for college or future employment. Eligible participants interested in healthcare careers may also apply for scholarship opportunities through NorthBay Health.

1) Requirements to Volunteer

• Interest in healthcare as a career.
• Age 16 to 17 years (or turning 18 during your senior year) and a high school student within Solano County or surrounding areas.
• Ability to volunteer up to 8 hours per month, including a monthly Med-Talk meeting.

2) Your Responsibility as a Teen Volunteer

NorthBay Health is committed to high ethical standards, professionalism, and quality patient care. As a Teen Volunteer, you are expected to demonstrate conduct that reflects our TRUE NORTH values—showing respect, taking responsibility, building trust, and contributing positively to the care environment.

3) To be an active Teen Volunteer, one must have

• A genuine interest in NorthBay Health and its mission to serve patients and the community
• The physical and emotional ability to safely carry out assigned volunteer activities
• The ability to commit to regularly scheduled volunteer shifts
• A sense of responsibility and accountability for any volunteer commitment accepted
• Openness to learning, guidance, and supervision from staff and volunteer leaders
• Willingness to follow program guidelines and boundaries established to support patient safety and a positive care environment

4) Confidentiality

Confidentiality is a fundamental responsibility in healthcare. As a Teen Volunteer at NorthBay Health, you are expected to respect every patient’s right to privacy by keeping all patient information you see or hear strictly confidential.

5) Interested in joining our program?

Please follow this link to fill out an online application.

Volunteers make a meaningful difference in the community by donating their time and talents in a compassionate, caring environment at NorthBay Health. Our volunteers support patients, families, staff, and visitors while helping create a welcoming and healing experience throughout the organization.

Before applying, please review the information below in its entirety to ensure the Adult Volunteer Program is a good fit for your availability, interests, and commitment level.

What Are the Requirements?

• Commitment:
  • A minimum of one (1) scheduled shift per week
  • At least 100 volunteer hours annually from the date volunteer service begins
  • Volunteer shifts are typically 3–4 hours in length and are scheduled on a regular weekly basis.
• General Volunteer Requirements:
  • Be at least 18 years of age
  • Successfully pass a background check through Sterling Volunteers
  • Complete medical clearance through Occupational Health/Employee Health
  • Complete the Volunteer Self-Study Manual and corresponding documentation prior to beginning service
  • Attend a mandatory in-person orientation held once per quarter
  • Volunteers may begin service prior to the in-person orientation completion; however, orientation attendance is required to continue volunteering.
• Physical Requirements:
  • Ability to walk with a normal gait
  • Ability to stand independently for at least ten (10) minutes, unless reasonable accommodations can be made
  • Ability to bend and lift objects up to five (5) pounds and return to a standing position with or without assistance from a stationary object
  • Ability to move throughout hospital and clinic environments
  • Physical stamina sufficient for assigned volunteer duties
  • Ability to safely assist with wheelchair transport, when applicable

Select a Service Area

Volunteers serve in a wide range of departments and programs both inside and outside of the hospital setting. Service areas may include:

• patient support
• information desks
• patient experience
• clerical support
• comfort programs
• specialty volunteer opportunities

Additional volunteer opportunities are listed further down on this page.

Application & Onboarding Process

1) Submit an Application

Complete the Adult Volunteer Application online.

Please ensure you select the correct application type prior to submission.

2) Interview

After submitting an application, applicants will be contacted by Volunteer Services to schedule a virtual interview via Zoom or Microsoft Teams.

The interview allows Volunteer Services to:

• Learn about the applicant’s interests and availability
• Review prior volunteer experience
• Discuss volunteer opportunities and expectations
• Answer any questions regarding the program

3) Background Check

Applicants will complete a background check through Sterling Volunteers.

Eligible applicants will move forward to medical clearance once the background check is approved.

4) Medical Clearance

Medical clearance is required and coordinated through Occupational Health/Employee Health.

Requirements include:

• Tuberculosis (TB) testing:
  • One TB test within the past 30 days, OR
  • Documentation of two TB tests within the past 12 months
• Immunization verification for:
  • Rubella
  • Rubeola
  • Mumps
  • Varicella
  • (or proof of two MMR vaccinations and two varicella vaccinations)
• Seasonal flu vaccine or signed declination during flu season
• Additional requirements may apply based on assignment location or current health regulations.

5) Volunteer Manual (Self-Study)

Applicants must complete a self-study review of the Volunteer Manual and pass a short quiz.

The following documents are also required:

• Confidentiality Agreement
• Volunteer Manual Checklist
• Volunteer Acknowledgement Form

6) Orientation

In-person volunteer orientations are held once per quarter.

Orientation schedules are provided after all prior onboarding steps are completed.

Orientation Details

• Duration: Approximately 2 hours
• Location:
  NorthBay Health Green Valley Administrative Center
  4500 Business Center Drive
  Fairfield, CA

Volunteers may begin service prior to attending orientation; however, orientation completion is required to remain active within the program.

7) Begin Volunteering

Volunteer service may begin once all of the following have been completed:

• Volunteer interview
• Background check cleared by Sterling Volunteers
• Medical clearance approved by Employee Health
• Self-study manual and required documents completed
• Volunteer badge issued by Human Resources
• Uniform issued by Volunteer Services

What Will I Do as a Volunteer?

NorthBay Health volunteers provide support, compassion, and assistance to patients, families, staff, and visitors through a variety of non-clinical service opportunities.

Volunteers help:

• Create a welcoming and compassionate environment
• Support patient comfort and wayfinding
• Assist departments with operational and clerical support
• Enhance the patient and visitor experience
• Uphold NorthBay Health’s mission and TRUE NORTH values

What Volunteers Will Not Do

For safety, compliance, and regulatory reasons:

• Volunteers do not provide hands-on patient care
• Volunteers may not perform medical or clinical procedures
• Volunteers may not use medical skills, even if licensed or trained
• Volunteers may not perform duties assigned to paid employees in accordance with the Fair Labor Standards Act (FLSA)
• Participation in the volunteer program does not guarantee employment

Is This Program Right for You?

The Adult Volunteer Program is best suited for individuals who value compassion, reliability, service, and meaningful human connection. Volunteers play an important role in supporting the healing environment at NorthBay Health while making a positive impact within the community.

We are grateful for individuals who choose to share their time, kindness, and talents in support of our patients, families, staff, and community.

NorthBay Health offers college students who are exploring careers in healthcare the opportunity to volunteer in a hospital setting while supporting patients, families, and staff.

Before applying, please read this page in its entirety to ensure the College Student Volunteer Program is a good fit for your availability, goals, and expectations

What are the requirements?

• Commitment:
  • 100 Hours per Year. Volunteers must commit to a minimum of 100 hours annually, typically 3–4 hours per week.
  • Minimum Service Length. A minimum commitment of six (6) months on a regular schedule is required. Due to the time and resources required to train and clear volunteers, summer-only applicants cannot be accepted.
• General Volunteer Requirements:
  • College Student Volunteers must meet all standard volunteer requirements, as outlined on the Volunteer Services page.
• Dress Code:
  • Volunteers must adhere to the NorthBay Health dress code at all times.
  • No acrylic, silk wrap, or other artificial nails are permitted.
  • Professional appearance is required while on duty.

Application Type Required

Important: Applicants must complete the Adult College Student Volunteer Application.

Applications submitted using an incorrect application type will be considered void and will not be reviewed.

Please ensure you select the correct application before submitting.

Application & Onboarding Process

1) Submit an Application

Complete the Adult College Student Volunteer Application.

Applications submitted under any other volunteer category will be considered void and will not move forward in the process.

2) Interview

After submitting your application, you will be contacted to schedule a virtual interview (via Zoom or Microsoft Teams).

The interview allows Volunteer Services to:

• Learn about your interests and availability
• Review prior volunteer experience
• Discuss program expectations

Applicants will also have the opportunity to ask questions.

3) Background Check

Applicants will complete a background check through Sterling Volunteers and submit personal references.

Once the background check and references are cleared, eligible applicants will move forward to medical clearance.

4) Medical Clearance

Medical clearance is required and includes:

• Tuberculosis (TB) testing
  • One TB test within the past 30 days or
  • Documentation of two TB tests within the past 12 months
• Immunization verification for:
  • Rubella
  • Rubeola
  • Mumps
  • Varicella
  • (or proof of two MMR vaccinations and two varicella vaccinations)
• Seasonal flu vaccine or signed declination (during flu season)

5) Volunteer Manual (Self-Study)

Applicants must complete a self-study review of the Volunteer Manual and pass a short quiz.

The following documents are also required:

• Confidentiality Agreement
• Volunteer Manual Checklist
• Volunteer Acknowledgement Form

6) Orientation

• In-person volunteer orientations are held once per quarter.
• Orientation schedules are provided after all prior steps are completed.
• Volunteers may begin service prior to attending orientation, with orientation completion required to continue service.

Orientation Details

• Duration: Approximately 2 hours
• Location:
  NorthBay Health Green Valley Health Plaza
  4520 Business Center Drive
  Fairfield, CA

7) Begin Volunteering

Volunteering may begin once all of the following have been completed:

• Volunteer interview
• Background check cleared by Sterling Volunteers
• Medical clearance approved by Employee Health
• Self-study manual and required documents completed
• Volunteer badge issued by Human Resources

What Will I Do as a College Student Volunteer?

College Student Volunteers provide extra TLC, kindness, and support to patients and families while assisting staff with non-clinical tasks.

Volunteers help:

• Create a welcoming hospital environment
• Support patient comfort and wayfinding
• Assist departments with operational needs
• Uphold NorthBay Health’s mission and values

What Volunteers Will Not Do

For safety, compliance, and regulatory reasons:

• Volunteers do not provide hands-on patient care
• Volunteers may not perform medical or clinical procedures
• Volunteers may not use medical skills, even if licensed or trained
• Volunteers may not perform duties of paid employees, in accordance with the Fair Labor Standards Act (FLSA)
• Participation does not guarantee employment
• This program is not an internship, externship, or clinical placement

Students seeking employment are encouraged to explore the NorthBay Career Search page.

Emergency Department (ED) Volunteer Duties

College Student Volunteers in the Emergency Department may assist with the following non-medical tasks:

• Assist staff with clerical and administrative duties
• Transport patients by wheelchair
• Deliver lab specimens in properly labeled biohazard bags
• Run errands to departments such as Lab, Pharmacy, Radiology, or Medical Records
• Provide comfort and reassurance to patients and families
• Offer refreshments to waiting families when appropriate
• Maintain cleanliness and organization in waiting areas
• Notify Environmental Services when needed
• Restock supplies in vacant rooms
• Assemble patient charts, transfer packets, and education materials
• Remove non-soiled linens from gurneys and replace with clean linens
  • Soiled linens must be removed by staff
  • When in doubt, consult staff
  • Gloves must be worn when handling linens
• Greet visitors and provide directions
• Provide general assistance to patients and guests

Is This Program Right for You?

The College Student Volunteer Program is best suited for students who value service, reliability, and meaningful human connection. While this role is non-clinical, it offers an opportunity to gain exposure to a hospital environment, observe interdisciplinary teamwork, and support patients and families during vulnerable moments.

If you are seeking hands-on clinical experience, short-term volunteer service, or academic credit, this program may not be the right fit.

Volunteers staff the desk and offer up-to-date information about Alzheimer's Disease, as well as listings of resources available in Solano County. The volunteers also conduct monthly support group meetings for caregivers of Alzheimer's patients.

The Emergency Department operates 24 hours a day, 7 days a week, 365 days a year. Volunteers assigned to the Emergency Department provide non-clinical assistance and compassionate support to patients, families, and hospital staff.

While Emergency Department volunteers do not participate in medical procedures, they may witness emotionally challenging situations. Applicants should be comfortable working in a fast-paced environment and interacting with individuals during times of stress.

Duties may include:

• Stocking carts and shelves
• Preparing exam rooms between patient use
• Transporting patients by wheelchair
• Delivering records or materials between units
• Providing supportive “comfort visits” with patients and families

Volunteers in this role are often the first point of contact for patients and visitors, helping to create a welcoming and supportive first impression. Information Desk Greeter Volunteers provide wayfinding assistance, answer general questions, and help set the tone for a positive patient experience throughout the facility.

This role also supports the Security team by serving as an additional point of awareness at the information desk and promptly notifying staff of any concerns or safety issues.

If you enjoy being on the front lines, engaging with people, and offering a friendly, calm presence, this may be an excellent volunteer opportunity for you.

The Pawsitive Companionship Program provides comfort, connection, and emotional support to patients, visitors, and staff through certified therapy dog visits. Volunteers in this program help create moments of calm and joy within the hospital environment.

To participate, volunteers must have their own dog and meet all requirements established by our program partner, Alliance of Therapy Dogs. Both the volunteer and dog must successfully complete certification and evaluation prior to placement.

Pawsitive Companionship Volunteers work as a handler–dog team and are expected to:

• Adhere to hospital policies and infection prevention standards
• Follow visit guidelines appropriate to each care area
• Demonstrate strong communication, professionalism, and situational awareness

This role requires a consistent weekly commitment and a high level of reliability to ensure safe, meaningful interactions for all involved.